Telehealth Setup.

Last Updated: May 10, 2020

The following outlines the prerequisites and steps to participate in a Telehealth (remote) session with your practitioner. Feel free to contact us with any of your questions via email to assistance@juneva.com, or call us at 1-855-688-3760 and select option 3.

IMPORTANT! Keep in mind when you book your first Telehealth (remote) appointment to allow enough time for (a) the NES Scanner or miHealth device to arrive via shipping carrier; and (b) for you to complete the necessary prerequisite installations and configurations as outlined below. Allow for at least 7-10 business days for the NES Scanner or miHealth device to arrive.

How To Join a Telehealth Session

You can attend a Telehealth (remote) session using GoToMeeting from anywhere, anytime using a compatible computer or tablet device. Check below for a list of system requirements or run your system's compatibility automatically, optionally download the app, and view the attendee guide for how to use the application.

 
 

The easiest way for you to join a Telehealth (remote) session with your practitioner is by using a supported browser (preferably Chrome or Edge) and the link you received in your appointment confirmation/reminder email (see example below).

Juneva Health telehealth appointment confirmation example.

 

Once the webpage opens in your browser, click the 'Join Meeting In Browser' link below the 'Join My Meeting' button. This way you can join without having to download and install the GoToMeeting application.

GoToMeeting join via browser a NES therapy and body-field scan review session.

 

Click here to learn more about How To Join a Session with GoToMeeting.

You can optionally download and install the GoToMeeting desktop / mobile application to access all of the collaboration tools, including shared keyboard/mouse control, drawing tools, and multi-monitor screen sharing. However, it is not required for participating in a Telehealth session with your practitioner.

Install on Windows or Mac

Click the Download button to get started. The GoTo Opener app may ask your permission to install itself and the GoToMeeting software. Once you see the GoToMeeting Suite, you can join someone else's meeting. For more help, see step-by-step instructions for installing on Windows and Mac.

 
 

Install on Mobile devices

Mobile users can install the GoToMeeting app free on iOS, Android or Windows devices. See the System Requirements. Keep in mind that an adequate screen size is required to clearly see the scan result screens your practitioner will be sharing with you during the session.

Operating system

Windows 7 or later

Mac OS X 10.9 (Mavericks) or later

Linux/Ubuntu (Web App only)

Google Chroms OS (Web App only)

iOS 11 or later

Android OS 5 (Lollipop) or later

Web browser (Applies to Web App only)

Google Chrome v57 or later

Microsoft Edge v77 or later

Internet connection

Computer: 1 Mbps or better (broadband recommended)

Mobile device & Chromebook: 3G or better (WiFi recommended for VoIP audio)

Software

GoToMeeting desktop app (JavaScript enabled)

GoToMeeting Web App and screensharing extension

GoToMeeting app from the Apple Store, Google Play Store, or Windows Store

Hardware

2GB of RAM (minimum), 4GB or more of RAM (recommended)

Webcam for HDFaces Microphone and speakers (USB headset recommended)**

Mobile device

iPhone 5 or later

iPad 3rd gen or later

Android OS 5 (Lollipop) or later

** Note: Most devices have built-in speakers, but you will get better audio quality while connected via VoIP if you use a headset. You can also use your phone to dial in and connect to audio.

Get started with the GoToMeeting Desktop App and learn how to use the Control Panel & Grab Tab.

 

Click here to learn more about How To Use the GoToMeeting Desktop App.

How To Do a Remote Scan

The following explains how you can scan yourself from home (or any remote location) and have the results sent to your practitioner for review by joining a Telehealth Session, as explained above.

Prerequisite

To perform a remote body-field scan, you have two options:

Using a Windows or Mac computer, you need:

  • Computer running Windows (7 or later) or Macintosh (10.9 or later) operating system.
  • NES Scanner / NES Mobile Scanner or NES miHealth connected to computer via USB.
  • NES BioSync (desktop) application software installed on computer.

Using a Mobile device, you need:

  • Mobile device running ​Apple (iOS 11 or later) or Android (OS 5 or later) operating system.
  • NES Mobile Scanner connected to mobile device via Bluetooth.
  • NES Energy4Life application software installed on mobile device.

Both options require an internet connection and are explained further below.

For remote scanning, download and install the appropriate BioSync application software.

Install on Windows or Mac

Download Windows Version

  1. Click the button above to download the Windows Version of BioSync. Save the download file 'BioSync.msi' to your computer.
  2. Open the 'Downloads' folder, wait for the download to complete.
  3. Once download is complete, double click the downloaded file 'BioSync.msi' to start the installation.
  4. Follow the on screen instructions and click next in the installer.
  5. Once the application is installed click finish and BioSync will open automatically.

Download Mac Version

  1. Click the button above to download the Mac version of BioSync. Save the download file 'BioSync.dmg' to your computer.
  2. Open the 'Downloads' folder, wait for the download to complete.
  3. Once download is complete, double click the downloaded file ‘BioSync.dmg’ to start installation.
  4. A new window should appear, drag the icon on the left named ‘BioSync’ into the 'Applications' folder shown on the right. Close the window.
  5. Open the 'Applications' folder, search for ‘BioSync’, then double-click to open the application.

Install on Mobile devices

Download and install the Energy4Life application as you would any other application from either the Apple App Store or Google Play Store (depending on whether you have an Apple or Android device). Once the application is installed, just open it.

Operating system

Windows 7 or later

Mac OS X 10.9 (Mavericks) or later

iOS 11 or later

Android OS 5 (Lollipop) or later

Internet connection

Computer: 1 Mbps or better (broadband recommended)

Mobile device: 3G or better (WiFi recommended)

Software

NES BioSync desktop app

NES BioSync mobile app

Hardware

2GB of RAM (minimum), 4GB or more of RAM (recommended)

Mobile device

iPhone 5 or later

iPad 3rd gen or later

Android OS 5 (Lollipop) or later

Get started with the GoToMeeting Desktop App and learn how to use the Control Panel & Grab Tab.

 

Click here to learn more about How To Use the GoToMeeting Desktop App.

Scanning from Windows / Mac

Plug In Your Scanner
Plug your scanner into a USB port on your computer. If you’re using a NES miHealth device as your scanner, it will need to be turned on in order to act as a scanner. The NES Mobile Scanner can also be used as a traditional scanner when plugged in via USB.

Using BioSync
Open the BioSync software and you will be presented with four options. (You must be online to use BioSync, as it will send your scan results to your practitioner. Its other features also require an internet connection.)

NES BioSync application.

You should see this screen upon opening the application and also see the online status in the application footer. A green circle with “Online” will show when BioSync has detected an internet connection. A red dot with “Disconnected” will show if no internet connection is detected.

Scanning
Click Scan. Log in with the email address and password you have been provided by us in your welcome email.

NES BioSync application.

You should see the following screen after you successfully logged in. A red circle with “Please place your hand on the scanner” will show in the footer of the application.

NES BioSync application.

Place your hand on the device.

NES BioSync application.

IMPORTANT: Do NOT start your first scan until your practitioner instructs you to do so. We prefer you doing a scan within 24 hours or just before the review session with your practitioner.

When you see the green circle with “Body-Field Detected” in the footer of the application, click “Start Scan” and you will see the scanning animation.

NES BioSync application.

At the end of the scan, the following message box will appear. This completes the scan.

NES BioSync application.

Your scan will automatically be sent to your practitioner once the process has completed.

Scanning from Mobile device

Check Your Scanner
Before you start a scan you should touch the top of your NES Mobile Scanner. A green light should come on and a short vibration should be felt. If this doesn’t happen, please ensure your scanner is charged by plugging it into a computer or USB plug with the supplied cable. The device light will flash red when charging. The light will turn solid red when charging is completed.

Using Energy4Life
Open the app as you would any other app on your mobile device. You will be asked to login to the app. You should use your NES Total Wellness Portal login with your email address and password provided by us in your welcome email. If you have forgotten your email address associated with your account, please contact us. If you have forgotten your password use the password reset function at https://portal.neshealth.com.

NES Energy4Life application.

 

Scanning
Once logged in, click "Scan".

NES Energy4Life application.

You will be asked if you wish to proceed following a confirmation message. Your app may also ask for permission to use Bluetooth. Click OK or Allow.

NES Energy4Life application.

Your app will then start scanning for devices. All devices have a unique code. The mobile scanner code starts with “NES” so it should be easy to find. You can also check the bottom of your device for the unique code.

Once the device is identified by the app, click “Pair Device” in the app. The light on your mobile scanner will turn blue.

NES Energy4Life application.

We recommend placing your mobile device and mobile scanner on a flat surface to make it easier when using two hands. You should see the following screen after you successfully paired with the mobile scanner.

NES Energy4Life application.

Place your hand on the mobile scanner.

NES Energy4Life application.

IMPORTANT: Do NOT start your first scan until your practitioner instructs you to do so. We prefer you doing a scan within 24 hours or just before the review session with your practitioner.

When you see the "Start" circle and “Hand Detected" displayed in the application, click “Start” and you will see the scanning animation.

NES Energy4Life application.

Please keep your hand on the device throughout the duration of the progress bar and until it is indicated that the scan is completed.

Your scan will automatically be sent to your practitioner once the process has completed.