Scanning from Mobile device
Check Your Scanner
Before you start a scan you should touch the top of your NES Mobile Scanner. A green light should come on and a short vibration should be felt. If this doesn’t happen, please ensure your scanner is charged by plugging it into a computer or USB plug with the supplied cable. The device light will flash red when charging. The light will turn solid red when charging is completed.
Open the app as you would any other app on your mobile device. You will be asked to login to the app. You should use your NES Total Wellness Portal login with your email address and password provided by us in your welcome email. If you have forgotten your email address associated with your account, please contact us. If you have forgotten your password use the password reset function at https://portal.neshealth.com.
Once logged in, click "Scan".
You will be asked if you wish to proceed following a confirmation message. Your app may also ask for permission to use Bluetooth. Click OK or Allow.
Your app will then start scanning for devices. All devices have a unique code. The mobile scanner code starts with “NES” so it should be easy to find. You can also check the bottom of your device for the unique code.
Once the device is identified by the app, click “Pair Device” in the app. The light on your mobile scanner will turn blue.
We recommend placing your mobile device and mobile scanner on a flat surface to make it easier when using two hands. You should see the following screen after you successfully paired with the mobile scanner.
Place your hand on the mobile scanner.
IMPORTANT: Do NOT start your first scan until your practitioner instructs you to do so. We prefer you doing a scan within 24 hours or just before the review session with your practitioner.
When you see the "Start" circle and “Hand Detected" displayed in the application, click “Start” and you will see the scanning animation.
Please keep your hand on the device throughout the duration of the progress bar and until it is indicated that the scan is completed.
Your scan will automatically be sent to your practitioner once the process has completed.