Telehealth - During a Video Call.
Last Updated: Aug 30, 2022
Feel free to contact us with any of your questions via email to assistance@juneva.com, or call us at 1-855-688-3760 and select option 3.
There are the features and settings that are available to you while you are on a call with your practitioner:
- Video Off/On
- Microphone Off/On
- Call Settings
- End Call
- Chat Box
- Full Screen Option
![Juneva Health Telehealth During A Video Call - Main View.](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Main-View.jpg)
Primary controls are located at the bottom of your screen.
NOTE: If you do not see these options, click or tap the screen of your video call.
![](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Controls.jpg)
Here you will be able to:
1. Turn your camera off and on
2. Mute and unmute your microphone
3. Adjust your Call Settings*
4. End the Call
*Call Settings - set your call quality to match your available bandwidth, and switch between different Cameras, Microphones, or Speakers (if connected).
![](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Settings.jpg)
More options are available to you within your Video Preview. Click or tap the video square of yourself to see additional settings and information.
NOTE: If you click the image of yourself and it changes your image to the larger screen view, you can click the smaller image again and it will swap the images.
![Juneva Health Telehealth During A Video Call - Self-Video View.](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Self-Video-View.jpg)
![Juneva Health Telehealth During A Video Call - Self-Video Options.](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Self-Video-Options.jpg)
Send a message by clicking the Chat Box.
![](https://www.juneva.com/wp-content/uploads/Telehealth-During-A-Video-Call-Chat.png)
To start a chat, click the black bar at the bottom right of the screen, with the text Send [practitioner's name] a message. Chat with your practitioner to:
- Clarify information
- Share a web link
- Ask or answer a question privately (if you are in a place where people may hear)
- Assist with hearing or speaking challenges