Thank you for choosing Juneva Health, LLC (“JUNEVA”, “we”, “us” or “our”) for your individual health and wellness needs. If you need help with your shipment, contact us via email to assistance@juneva.com, or call us at 1-855-688-3760 and select option 3.
Processing time
All orders are processed within 1-3 business days. Orders are not processed and shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
In-stock / Backorder items
All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
Destinations
We ship domestically as well as internationally.
P.O. boxes or APO/FPO addresses
We ship to all addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties & Taxes (outside U.S.)
Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agencies to see if any fees apply. These fees are not included in your order cost and are not handled by us. It is your responsibility to pay any fees that your government/customs agencies may require.
Because Custom laws vary from country to country, we encourage you to check with your local customs authority to verify acceptance of any items that you wish to import. It is your responsibility to check with customs prior to ordering to see if your country permits the import of our products. Please do not order items that are not allowed for import into your country. Laws vary from country to country. If an order/package is seized/held by the customs authority, it is your responsibility to have it released or returned to us in order to be eligible for a refund minus all shipping cost incurred.
If there are any specific instructions for how the shipment should be handled to accommodate for any requirements your local government/customs agencies have, you need to let us know immediately after or better before you place an order. Be aware that we may not be able to accommodate for all requirements you may have and hence won’t be able to ship your order, or you will need to deal with the consequences of that situation.
Carriers
We ship domestic orders primarily via USPS Ground or USPS Priority Mail, and international orders via USPS Priority Mail or USPS Priority Express. These services provide the best balance of reliability, cost, and customs handling for most destinations. Orders going to APO/FPO addresses are also shipped via USPS.
We may occasionally use alternative carriers such as UPS, FedEx, or DHL when doing so maintains the same estimated delivery timeframe and does not increase your shipping cost. Any such substitution is made at our discretion and will not negatively impact your delivery experience.
If you require a specific carrier for your shipment, you must contact us before placing your order so we can confirm availability for your destination and provide you with a custom shipping quote or order invoice. Without prior arrangements, all shipments will be sent using our standard USPS services listed above.
Rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for all orders over $125 (USD) shipped to destinations within the United States.
<pstyle=”padding-left: 40px; margin-bottom: 5px;”>Domestic:
- USPS Priority Mail is usually 1-3 business days – https://www.usps.com/priority-mail/map/.
- USPS Ground is usually 2-5 business days.
International:
- USPS Priority Express is usually 3-5 business days.
- USPS Priority Mail is usually 6-10 business days.
These delivery windows are carrier‑provided estimates and do not include our processing time. Actual delivery times can vary and are outside our control once the package has been accepted by the carrier. This is especially true for international shipments, where customs processing, local postal conditions, and regional infrastructure can introduce delays that may extend beyond the carrier’s stated timeframe.
Confirmation & Order tracking
You will receive an automated order update email from us with your tracking number once your order ships. You can also retrieve your order information, including tracking details, by logging into your account on our website.
Please note: Once a package has been accepted by the carrier, they assume full responsibility for the delivery process. We provide tracking information and help you access it, but monitoring the shipment, addressing transit delays, and filing any missing‑mail claims must be handled directly with the carrier.
In store pick up
You may pick up your order via will call at our clinic during our regular business hours. Please call beforehand so that we can have it ready for you. Our toll-free number is +1 855 688 3760 and select option 3, or you can email assistance@juneva.com.
If you want to pick up your order from our clinic, please make sure you select ‘Clinic pickup’ as shipping option (if available) during checkout, otherwise it will be shipped out.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact immediately the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. It is recommended to take pictures of the packaging and the damaged goods.
Please contact us so we can help rectify the situation to the best of our abilities. Our toll-free number is +1 855 688 3760 and select option 3, or you can email assistance@juneva.com.
Returns
Our Return and Refund Policy provides detailed information about options and procedures for returning your order.
